We have grown substantially over the course of two decades, consistently and sustainably, and today we are a solid group consisting of several companies, with guaranteed and established experience in the industry.
FIND OUT MORE
ABOUT US
Commitment
and Dedication
Wondercom, Since 1999. Over our 20-year history we have integrated Wondertrade and Knowledgeworks. We are a Portuguese company operating in Telecommunications, Energy and Information Technology (IT).
The last two decades of experience have shaped our DNA, and today we are seen by our clients as a true partner. We tackle the challenges of those who seek us as if they were our own, and we are proud to be recognized as such within our market.
We are flexible, dedicated, committed, and resilient. We have a strong network of professionals, who are monitored and assessed under a strict training and quality control program, to ensure the client is provided with excellent service.
GROUP HISTORY
Over 20 years of
accomplishments and results
We have travelled a path of constant learning supported by sustained growth, the competence of our partnerships, the corporate culture we have developed, and the will and trust that has made us grow and get to where we are. Get to know our journey.
2020
It was the year that brought upon us the Covid-19 pandemic, still:
Many teams switched to remote working, without any decrease in productivity;
Teams continued to visit the Clients, taking the necessary precautions;
Wondercom was the big winner in the national invitation to tender launched by EDP Comercial for services related to ‘Casa Inteligente’ (Smart Home)
2019
Start of the EDP client with the installation of photovoltaic panels and energy-efficient home appliances.
2018
Follow-up of the strategy established in 2017.
An increase in the Information Technology (ICT) business
2017
Launch of the ‘ICT made Easy’ deal;
Announcement of a Partnership Agreement with Vodafone for the creation of the ICT deal;
Official opening of the new Wondercom space in Parque das Nações, set to host Vodafone operations and new ICT teams;
2016
Creation of Captive Portal, as an addition to our Wi-Fi solution, already being used by several Clients (hotel groups and restaurants);
A New International Client supporting Cisco Contact Centre Solution (PFH Group);
Portugal Telecom Drop FTTH Installation and Support through TNORD;
FTTH construction and Drop FTTH installation and support for DST;
Installation and Support of Drop FTTH for NOS;
Creation of a Spares Management Application for our Clients’ support teams;
Merger between Griphoncom and Wondercom.
2015
Partnerships with Fortinet and Check Point;
Recertification of the Quality Management system as per ISO 9001:2008 and Certification of the Environmental and Safety Management systems as per ISO 14001:2004 and OHSAS 18001:2007;
Implementation of the BPI Communications Network, in partnership with Regra;
Implementation of the Health Ministry’s Voice and Data Network (Health Information Network), in partnership with NOS and Thales;
Implementation of the Data Network at SIBS, in partnership with Vodafone;
Partnership with Huawei implementing the FTTx for PT Telecom.
2014
Huawei’s Enterprise Authorized Partner and Service Partner certification;
CISCO Premier Certification;
Acquired a controlling position in Knowledgeworks, Software Engineering Company.
2013
Assisted in the T-Mobile Netherlands ‘SWAP 3G to 4G’ project;
Completed 170,000 interventions regarding the implementation and maintenance of client and core networks, and recorded turnover growth of more than 50%.
2012
Our Quality Management System was certified as per the ISO 9001: 2008 standard;
The PME Líder (SME Leader) status was renewed, within the IAPMEI’s FINCRESCE Program, which distinguishes national companies with superior performance profiles;
Opened new facilities in Ponta Delgada, Azores.
2011
K1 was born – a multichannel operations platform, accessible via Web, and available to its users and Wondercom clients; it allows immediate optimization of incident management processes, technical interventions and stock management;
Received the PME Líder (SME Leader) status, for the IAPMEI’s FINCRESCE Program, which distinguishes national companies with superior performance profiles;
The headquarters moved to Lisbon – Campus do Lumiar Edifício K1, Estrada do Paço do Lumiar, 1649 – 038 Lisbon.
2010
Achieved ADSL Optimus exclusivity throughout Portugal;
Selected by Vodafone Portugal to provide ‘Fiber to the Home’ services;
Chosen as a partner of Vodafone Portugal to provide One Net Installation and Support services;
Started providing Outsourcing Services for the Supervision and Monitoring of Orange’s IP and DWDM network through Huawei.
An image change for Wondercom. Implemented new work clothes for the Field Service teams and renewed the image of the vehicle fleet.
2009
Participated in the Vodafone Business Project – ‘Premium’;
Wondercom contributed to the success of the ‘Vodafone Casa TV’ product.
2008
The technical team underwent training at the Huawei Training Centre in Germany to become certified in fibre optic networks using DWDM technology.
2007
Began performing activities related to the installation, modification, commissioning, and maintenance services of COLT and VERIZON Equipment;
Acquired a fleet management system and developed tools for planning and monitoring interventions;
Guaranteed nationwide coverage including the Madeira and Azores archipelagos on a 24x24x365 basis;
Took over the management and troubleshooting of Novis Wireline network access equipment.
2006
Under the Service Agreement for Access and Transmission Technology Support concluded with Ericsson, Wondercom began performing preventive and corrective maintenance of radio equipment at Optimus’ BTS, repair and replacement of power systems, air-conditioning control, and spare parts management.
2005
Wondercom signed service agreements with Novis for the installation and support of ADSL Indirect Access, SHDSL, LLPT, SDH dedicated circuits;
Coordination Centres were developed in Lisbon, Torres Novas, and Porto.
2004
Wondercom emerged as a complement to Griphoncom’s services, a company that has been in the market since 1999.
WHAT SETS US APART
The ethos that has gotten us this far is based on a purpose and on traits that our team has always nurtured, and through which we evolve daily.
01. Dedication
The dedication to our clients as well as the constant adaptation to their business model and way of working is one of the main focuses of everyone working in our company. This is how we manage to create the partnership relations that we have nurtured over the years.
03. Proximity
Being close to the client is crucial to the realization and success of what we set out to do. The innate availability and flexibility to adapt, on a daily basis, to the needs of our clients speaks for us, as does our need to embrace new challenges, always alongside those we serve.
02. Professionalism
We foster a culture based on strict procedures and excellence, subject to constant scrutiny and review. This approach is reflected in the quality of our projects, as well as in the effectiveness of our services and solutions.
04. Realization
Bringing things to fruition is our mission, with responsibility, wisdom, and thoughtfulness. We don’t just jump in without being prepared. However, we stay prepared to throw ourselves in and succeed. Getting results, with structure and critical thinking, is what we seek in our practice.
MISSION
What moves us?
Our mission is to implement and guarantee services and solutions supported by the latest technologies, investing in excellence and innovation, through highly qualified professionals.
We have the ability to reach both companies and individuals, tailoring solutions to each of our clients. We study different solutions so that our clients can dedicate themselves to what matters most, whether in business or in life. Our experience will provide them with the most effective answer.
Our goal is to be a natural and reliable partner for those who seek us out, to accompany each client in reaching their goals, and to always try to exceed our own expectations.
GROUP STRUCTURE
We have built a solid union for a promising future.
Learn more about the structures that allow us to combine all the existing offer in the market, and thus provide more and better services.
LEADERSHIP
A team that is both professional
and trust worthy
To lead is to be supportive and to set an example, to have a vision that moves constantly towards the future, bringing everyone together, and nurturing a mentality of growth, training, and continuous evolution. Meet the guides of our journey.
Zuzana Fabianová
Wondercom
Teresa Marques
Wondertrade
Pedro Barbosa
KnowledgeWorks
